Keurig Troubleshooting

It is extremely frustrating when one of our electrical appliances break down for no reason. We have all been there, and it’s always a huge headache thinking about having to buy a new machine or having to send it to repair for countless days.

It’s even worse when it’s the coffee machine as it is the first thing we see in the morning, most of the time before we are even fully awake. For those who can’t start their day without a cup of coffee, a broken coffee machine means a completely ruined morning.

If you’ve been expecting a cup of coffee from your Keurig, only to find out that it doesn’t work anymore, you’ve come to the right place.

We will be going over the most common problems and their solutions in this Keurig troubleshooting guide, and hopefully, teach you how to fix your Keurig with success.

My Keurig Stopped Working Completely

If your Keurig isn’t turning on at all, there are a few things you can try before completely giving up hope.

First off, ensure that your machine is actually not turning on at all, since a problem with the screen or lights may lead you into thinking that your Keurig is completely broken.

To test, you can simply hold the power button to turn your Keurig on, and then try to brew a cup of coffee like you normally would.

If you aren’t getting any reaction from your Keurig at this point, try to unplug and plug your machine into different power outlets to make sure that the problem isn’t caused by something else.

If you still can’t get your Keurig to work, you should contact customer service.

Why Is My Keurig not Brewing Coffee?

This is the most common problem that we have encountered so far.

The Keurig turns on, but it won’t brew coffee for reasons unknown. You may be hearing mechanical noises without any coffee output when you start the brewing process in this case.

Here are the reasons which may be causing this issue, and their solutions.

Debris is clogging up the machine

The easiest way to clear out the debris in your Keurig is to use the cleaning cycle.

Start by turning your machine and unplugging it, and then remove the water reservoir, K-cup holder, and drip tray. Wash these parts with soap, and dry.

Wipe the surface of the machine, especially where the K-cup holder rests as there might be some coffee grounds that gathered in there over time.

After that, it’s time to descale your Keurig to clean the parts which are inside. These parts get exposed to things like water scale and coffee grounds, which means that they require cleaning as much as the surface of your machine.

Fill half of your water reservoir with a descaling solution, and the other half with water. If you don’t have a descaling solution available, you can also use vinegar as a replacement.

Slot all of the removable parts back in their places, plug your machine and turn it on.

Run your Keurig without a K-cup until your water reservoir is completely empty. Don’t forget to place a mug just as you would when you’re using the machine regularly, as there will be water coming out.

This process will clean the water scale and debris buildup in your machine which could be leaving your Keurig clogged and unable to produce any coffee.

Removable parts not seated correctly

Ensure that the removable parts are seated correctly.

To do this, you can remove all of the removable parts (water reservoir, K-cup holder, drip tray) and slot them back in again.

Make sure that the water reservoir is locked in place, and the K-cup holder sits tightly.

My Keurig Is Leaking Water

Water leakage is always a huge problem, as it always comes with a mess we have to clean afterward.

Your Keurig may be leaking water for different reasons, which we have covered below.

Leaking from the filter

This kind of leakage will spoil the taste of your coffee and make it very watery. In some cases, you might also notice that wet coffee grounds are being leaked.

The common culprit for this problem is the gasket around the needle of the machine.

The gasket is responsible for ensuring that things don’t spill during the brewing process by making a seal around the needle. If the gasket is misaligned for some reason, the seal will be broken and will cause leakage.

You can find the needle and the gasket in the K-cup holder where you insert your K-cup. If the gasket is still intact, you can fix the seal by moving the gasket appropriately into its place.

If your gasket is damaged, replacements are available for purchase on the internet.

Leaking from the bottom

This is really the worst kind of leakage to experience, as, by the time you realize the problem, your entire countertop will be flooded with water.

As you can imagine, leakage from the bottom occurs when there is a problem with the water reservoir.

The most common situation is the water reservoir not being properly seated. If you recently filled your water reservoir only to see that your water reservoir is completely empty and a flooded countertop, you didn’t seat your water reservoir properly.

Just to ensure that your water reservoir isn’t damaged before having to clean a pool of water again, try to remove your water reservoir and hold it in your sink while it’s full. If water is leaking in this scenario, your water reservoir is most likely damaged and will require replacing.

My Keurig Isn’t Heating Water

If your Keurig is dispensing water without heating up, you most likely have a problem with the water pump. This one can be a tricky one to fix, as there could be numerous reasons which might be causing your water pump to fail.

Before we delve into solutions, ensure that you’re giving enough time for your Keurig to heat the water up. If you haven’t used your Keurig in a while, the heating process may take longer as all the water in the storage probably cooled off.

If your Keurig still isn’t heating water, the most likely culprit is that the insides of your Keurig not being clean due to buildup over time, and therefore the first thing to try is to completely clean your machine by following the steps here. To avoid issues like this, we recommend cleaning your Keurig thoroughly every few months.

If this didn’t solve your problem, there is one more thing to try before having to contact the customer service.

Simply remove the water reservoir, turn your machine off and unplug it, turn your machine upside down next to your sink and shake it down gently. Giving the machine a few light taps can also prove to be helpful to get the debris unstuck.

This process could prove to be helpful to remove the dried up debris from your machine which might be the cause of the issues.

My Keurig Is Turning On and/or Off Randomly

This is another very common problem, fortunately with a very simple solution.

In most cases, the random turning on and off is caused by the auto-on and auto-off features. These features are designed to make your Keurig friendlier to use, but it could be confusing if you didn’t know that they existed.

The auto-on feature is controlled by a timer, and if you haven’t turned this feature on knowingly, this may be the reason that your Keurig is turning on randomly. This feature turns on and warms up your Keurig at a set time, making it ready to brew even before you wake up.

The auto-off feature shuts your Keurig off after 2 hours (by default) of idle time to conserve energy. There is no need to keep your Keurig on when you’re not using it, so this is a nifty feature that helps you out if you forget to turn your machine off. You can also adjust the amount of time it takes for the auto-off feature to work if you wish.

Combining both of these features will provide a seamless experience without having to keep your Keurig on all the time to keep it warm, and it’s a good way to prolong the life of your Keurig.

That being said, you can turn both of these features off by referring to the manual of your Keurig, as the process is different for every model.

My Keurig Doesn’t Brew Enough Coffee

It’s definitely confusing when you try to brew a cup of coffee with your Keurig, only to see that your cup is barely filled.

The most likely reason which would cause this issue is your Keurig being clogged. Debris and scale can build up in your Keurig over time, which slowly clogs the lines and blocks any liquid from passing through. Eventually, you may end up with your Keurig not brewing any coffee at all due to the lines being completely blocked off.

The buildup will also cause your coffee to taste worse than ideal, so it’s always a good idea to keep your Keurig as clean as possible by regularly maintaining it.

We have already talked about the process to unclog your Keurig in a previous section, so feel free to apply that solution to fix the issue.

Water Won’t Come Out of Keurig

If your Keurig isn’t dispensing water, the problem is most likely caused by the same reasons which would cause your Keurig not to brew any coffee.

You can refer to the sections above for solutions.

My Keurig Coffee Started Tasting Bad

Is the taste of your coffee getting worse even though you haven’t changed anything?

After all, there isn’t much room for error when it comes to brewing a cup of coffee with your Keurig, which could make it confusing that your coffee is tasting worse all of a sudden.

Luckily, there is a simple explanation for this issue as well, and once again the explanation is that the insides of your machine got dirty over time.

The water scale and debris which clogs your Keurig over time reside exactly where your coffee comes from, so it’s no surprise that the coffee tastes bad when all that stuff gets mixed in with your drink.

This is the common theme for most of the problems on this list and can be resolved very easily by following the steps here.

We hope that this particular issue really shows how important it is to clean your machine frequently, as this whole issue can be prevented by simply maintaining your Keurig before you ever have to drink a cup of bad tasting coffee.

Screen Showing Error Message

There are a few different error messages which come up on the screen, but they don’t really tell you how to fix the problem.

We have listed the common error messages and their solutions in this section.

Add more water

This one is obvious, right?

The only problem is that the error message doesn’t go away even though your water reservoir is completely full!

This most likely means that your Keurig is unable to pump the water from the reservoir for some reason.

To solve this problem, start by emptying your water reservoir and cleaning it. Note that the reservoir is not dishwasher safe, and should be cleaned by hand.

After cleaning thoroughly with soap and drying, fill the reservoir to the maximum and make sure you seat it properly.

Water under pressure / Brew interrupted

These errors are shown when the needle is clogged.

To fix this issue, start by turning your machine off, and unplugging it.

If you still have a pod inserted in your Keurig, proceed by removing the pod.

Fill the silicone bulb of your Brewer Maintenance Accessory with water, and place (there are arrows on the tool to help you understand which way it’s supposed to go) the tool in the pod holder. Make sure that you seated the tool correctly, as lowering the handle without seating the tool properly may cause damage.

Raise and lower the handle five times in a row. This will remove the coffee grounds which are stuck in your needle and ensure that it’s clean.

Remove the tool from the pod holder, plug your machine back in, and turn it on.

Run a few empty cycles (no K-cup) before proceeding to brew coffee.

How Can I Reset My Keurig?

You may need to reset your Keurig sometimes due to it freezing and not accepting further input. Fortunately, it’s an extremely simple process!

To reset your Keurig, start by removing the water reservoir, then proceed to turn the machine off and unplug it. Keep it unplugged for a few minutes to ensure that the capacitors are fully empty. It’s important that you don’t skip the wait as the process won’t work if your Keurig isn’t fully discharged.

After waiting for a few minutes, plug your machine back, turn it on, and attach the water reservoir again.

This process will reboot the computer in your Keurig and fix the freezing problem.


We hope that we helped you find solutions to your Keurig problems. Keurigs are very convenient to use, and most of the time their problems are also conveniently solved.

That being said, your Keurig also requires maintenance and care every now and then just like any other electrical appliance. Applying regular maintenance is easier than having to deal with problems later, which is why we recommend thoroughly cleaning your Keurig once every few months even if you aren’t having any issues with it. By spending a few minutes every few months, you will potentially be saving yourself from hours of troubleshooting.

If the solutions we have listed didn’t solve your problem, you will most likely need to contact Keurig support to get your issue resolved.